Help

Support

My Airport Tycoon: Idle Empire

Email devbynight1@gmail.com — every message is read. Include your airport level, your device and OS version, and a screenshot if you can. For a purchase problem, please add the store's order number.

How to play

  • Drag on the screen to walk. Stand at a station to work it.
  • Follow the banner and the arrow on the floor. They show your next job, and stay on it until the job is done.
  • Pick up the cash passengers leave behind by walking over it.
  • Stand on a build pad to pay for what it builds. You can pay in parts, and it remembers.

“I can't collect any more cash”

Your cash vault limits how much you can hold. The top of the screen shows your cash and your limit, and past the limit the cash stays on the floor. Upgrade the Cash Vault in the manager's office to hold more.

“An upgrade or hire is locked”

  • Upgrades unlock with your airport level. A padlock shows the level you need. The office opens on the upgrade to buy next.
  • Hires unlock once you have worked that job yourself. The banner shows how far along you are.
  • Short of cash? Work the queues and collect what is on the floor. The office may also offer a short video for a little cash.

“I earned nothing while I was away”

That is how the game works. There are no offline earnings: your airport earns while you are playing.

When does the World Tour open?

When your home airport is completely finished, including its builds and office upgrades. The game tells you when you are close, and then you can fly on to your next city.

“The game says I'm offline”

The game needs an internet connection and pauses without one. It carries on where you left off once you are back online. If you are online and still see this, try another network and tell us if it continues.

Saving and moving to a new phone

Your airport saves on your device automatically. To keep it safe, open Settings → Account and save with Google or Apple. On a new phone, sign in the same way from the same place to bring it back.

A guest airport that was never linked lives only on that phone. If you uninstall the game or clear its data, we cannot restore it.

Purchases and refunds

  • Missing a purchase? Open Settings → Restore purchases on the same store account. Still missing? Email us with the order number.
  • Refunds are handled by the store: Apple or Google Play.

Cancelling VIP

VIP Week and VIP Membership renew automatically until you cancel, at least 24 hours before the current period ends. Deleting the app does not cancel them. To cancel:

  • iPhone or iPad: Settings → your name → Subscriptions.
  • Android: Google Play → your profile → Payments & subscriptions → Subscriptions.

Ads

Ads and optional purchases pay for the game. Remove Ads, the Starter Pack and an active VIP subscription remove banner, interstitial and app-open ads. Rewarded videos stay, but they only play if you choose to tap one.

If a video button is greyed out, no video is ready yet. Wait a moment and check your connection. If an ad freezes the game or cannot be closed, please report it with a screenshot.

To change your advertising choices: Android → Settings → Privacy → Ads. iOS → Settings → Privacy & Security → Tracking. Where the rules require it, there is also Settings → Privacy choices in the game.

Deleting your account and data

  • Saved with Google or Apple: Settings → Account → Delete account. This removes your sign-in and cloud save for good.
  • Playing as a guest: Settings → Restart airport erases your progress on the phone, and uninstalling removes the rest.
  • Without the app: email devbynight1@gmail.com from the address of your linked account and ask us to delete your account and data.

The Privacy Policy has the details.

Reporting a bug

  • Your airport level and city, and what you were doing.
  • Your device and OS version — “Galaxy A14, Android 15” is plenty.
  • What you expected and what happened instead. A screenshot beats a paragraph.

Contact

devbynight — My Airport Tycoon: Idle Empire
devbynight1@gmail.com

Feature requests are welcome too.